MyFine: infringement management system.
Bring infringement administration, evidence, payments and review activity into a connected case workflow. MyFine IMS supports your administration team, while the MyFine public portal gives recipients a convenient way to view and respond to a notice.
MyFine IMS and the customer portal.
A clearer experience for the team managing infringements, and for the person responding to a notice.
Customer portal
View the notice and evidence, pay online or use the available response options.
MyFine IMS
Review appeals and case information through the staff administration interface.
MyFine
Smarter infringement management. Clearer outcomes.
Bring infringement administration, evidence, payments and review activity into a connected case workflow. MyFine IMS supports your administration team, while the MyFine public portal gives recipients a convenient way to view and respond to a notice.
For Infringement administrators, customer service teams and finance managers.
- Review infringement records and the supporting evidence in one case context.
- Manage appeal and nomination activity through configured review workflows.
- Track payment and case information to support administration and reporting.
- Give recipients access to notice details, evidence and online payment.
- Offer public response options according to the notice type and issuing authority configuration.
Understand MyFine.
What is MyFine IMS?
MyFine is CitiPark’s infringement management offering. The IMS supports staff administration, while the public portal supports notice recipients.
How is the public portal different from the IMS?
Staff use the IMS to manage cases and review activity. Recipients use the public portal to view a notice, supporting evidence, payment and configured response options.
Can recipients appeal or nominate another driver?
Available response options depend on the issuing authority, notice type and configuration. Demonstrate the options and review processes relevant to your organisation.
I received a notice. How do I pay?
Follow the website or QR code on your notice. This product page does not collect notice payments or appeals.
Explore the IMS and public portal.
Tell us about your team, sites and current systems.
Request a MyFine discussion ↗